Booking Terms and Conditions

Upon receipt of a completed booking form and a non refundable 25% deposit, We will confirm the reservation to the guests that will then be subject to the following conditions.

PAYMENT

The balance is required at least two calendar months before the start of the holiday. We will consider the non-payment of the balance by the due date as a cancellation of the holiday. For bookings made less than two calendar months before the start of the holiday payment will be required in full.

CANCELLATION

Please notify us in writing of any cancellation to: Dalton Farm, Dalton, Newcastle Upon Tyne, NE18 0AA. When cancellation notification is received, we will endeavour to re-let the property for the period of the booking. If we succeed in re-letting the property for whole of the period they shall refund all monies paid less an administrative charge of £30. If we only succeed in re-letting the property for part of the period booked they shall refund an amount equal to the payment received for the replacement let, less the administration charge of £30. If we are unable to re-let the property, then all monies paid by the guests will not be refunded. It is recommended that guests consider taking out their own cancellation insurance.

GOOD HOUSE KEEPING DEPOSIT

In order to maintain the high standards of comfort and quality that we aim to provide, a good house keeping deposit of £100 is required with the balance payment, or if paid by pay pal, a seprarte cheque to be posted to. Dalton Farm, Dalton, Newcastle Upon Tyne, NE18 0AA. This deposit cheque will be destroyed at the end of the guests holiday providing all the booking conditions have been met.

NUMBER OF PERSONS

For the safety and comfort of all guests, the number of persons occupying the property must not exceed the maximum number of six or eight depending on property selected.

CARE OF PROPERTY

Guests are requested to take care of all furnishings, fixtures and fittings, and keep them in the same state of repair and condition as at the start of the holiday and to ensure that the property is left clean and tidy. Guests are required to reimburse us for costs incurred in remedying any damage caused by the Guests. Any broken or damaged items should be reported to us and paid for before departure.

COMPLAINTS

If guests have any complaints, please notify us promptly, and every effort will be made by us to address all reasonable issues. We will not be able to accommodate complaints that are not reported during the holiday.

LIABILITY

If the property becomes unavailable or unusable for some reason prior to the date of the holiday, then our obligation will be to reimburse the guests for any monies paid.

RIGHT OF ENTRY

The Owners or their representatives shall be allowed access to the property at all reasonable times to inspect any damage or carry out any repairs or maintenance.

SAFETY

All guests should familiarise themselves with the operating instructions provided for all internal equipment. If in doubt then please ask us for advice. A contact telephone number for us will be left at the property. Any toys, play equipment or other external equipment must be used at guests own risk.

SMOKING

For the comfort of all guests the property is a strictly a no smoking environment.

PETS

We regrettably cannot accept pets on the property during high and peak seasons, during low and mid season however one well behaved dog with own basket/cage is allowed. Please note that if we are of the view that the dog has been allowed on the furniture or upstairs, monies for cleaning may be deducted from good housekeeping deposit.